Returns & Refunds

We want every MiBebee order to arrive just as it left our family farms in Kenya. If something isn't right, we'll put it right. This policy applies to all orders placed on mibebee.com, in the UK and internationally.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, or isn't what you ordered, email us within 14 days of delivery with your order number and a photo of the item and packaging. We'll send a replacement or issue a full refund, including the original delivery cost. You won't need to pay to send anything back.

Changed your mind?

Under UK consumer law you can cancel your order within 14 days of receiving it, provided the items are unopened and still in their original sealed packaging. Email us within those 14 days to tell us you'd like to cancel, then return the items within a further 14 days. Return postage is at your cost and we recommend a tracked service.

For hygiene and food-safety reasons, we can't accept change-of-mind returns on coffee, coffee liqueur or Espresso Martini once the seal or packaging has been opened. Fresh flowers are perishable and can't be returned unless they arrive damaged or in poor condition.

Refunds

Once we've received and checked your return, or approved a claim for a damaged or faulty item, we'll refund you to your original payment method within 14 days. For change-of-mind cancellations we refund the item price and standard delivery cost; the return postage is not refunded.

How to start a return

Email us with your name, order number and the item(s) concerned. We'll reply within 2 working days with return instructions. Please don't send items back without contacting us first.

Return address: MiBebee, 275 New North Road, London N1 7AA, United Kingdom.

Your statutory rights are not affected.